2011 Ford Flex

Family: Flex · filed with NHTSA as FLEX

Summary

Of the 139 complaints that name a component, 41% concern Steering (57).
These are complaint counts, not failure rates: they are not divided by how many cars were sold, because no public source reports U.S. sales by model year.
Not enough history to compare this year with the rest of its generation.
2 recalls filed for this model year.
No federal defect investigations cover this model year.

At a glance

Owner complaints: 144
Recalls: 2
Investigations: 0
NCAP overall: Not rated
Combined MPG: 18–19
Annual fuel cost: $3,300–$3,450
Median mileage at complaint: 73,500 mi (n = 117)
Crashes / fires / injuries / deaths: 5 / 1 / 9 / 1

What owners report

Steering

57 complaints · 41% of complaints that name a component · median 118,000 mi (n = 44)

Owner report The contact owns a 2011 Ford Flex. The contact stated that on several occasions while attempting to start the vehicle, the power steering assist warning light illuminated, and the steering wheel became firm. The vehicle was taken to a dealer where it was diagnosed that the electronic power steering module link needed t…

Owner report Electric Power Steering lights up and steering wheel locks up, can hardly make it move at it. We turn the car off and turn it back on. Sometimes the power steering returns, sometimes it doesn't and we can't drive the car. We called the dealer after this happened and they said it was an ECOBOOST Flex and wasn't include…

Engine

32 complaints · 23% of complaints that name a component · median 89,300 mi (n = 30)

Owner report In September 2022 was going down the highway at 70 miles an hour for my vehicle to shut off with no warning lights everything locked up even the steering wheel get it to the side of the road sat there for about 20 minutes the car lights on the inside came back on started it got it home to find out that my coolant or wa…

Owner report The contact owns a 2011 Ford Flex. The contact stated while his wife was driving 65 MPH, the vehicle started to overheat. The contact's wife was able to pull over safely. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that water was detected inside the engine and that the wat…

Powertrain

19 complaints · 14% of complaints that name a component · median 58,195 mi (n = 15)

Owner report Went to put car in reverse and it kept driving forward- no weird sound or anything. Proceeded to put the car in park and it was still moving forward. Transmission was stuck on drive.The shifter is disconnected from the transmission with no warning .Just looked and the transmission shifter bushing is disconnected. Also …

Owner report When we turned car on a continuous dinging occurred and “power steering assist failure - notice came on - completely impossible to drive - husband drove it home it was extremely difficult - he’s a very big and strong man - it is my main vehicle and I can’t steer it at all - then on line found the recall info that matc…

3% of complaints name no specific component and are left out of the shares above.

Across the generation (2009–2019)

To compare years fairly, each year is counted over the same span: complaints received up to two calendar years after its model year. A year is compared only when that span is over and it holds at least 50 complaints.

Model year	All complaints	First three years	Note
2009	181	45	not compared
2010	139	25	not compared
2011	144	20	not compared
2012	64	12	not compared
2013	580	92
2014	249	31	not compared
2015	116	22	not compared
2016	101	9	not compared
2017	42	3	not compared
2018	69	13	not compared
2019	258	7	not compared

Recalls

Whether a recall has been fixed on a specific car depends on its VIN; check it at nhtsa.gov/recalls.

16V247000 · AIR BAGS:FRONTAL

Filed 2016-04-26 · 695 vehicles

Defect: Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Risk: An improperly inflated air bag increases the risk of injury in the event of a crash.

Remedy: Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.

15V340000 · STEERING:ELECTRIC POWER ASSIST SYSTEM

Filed 2015-06-02 · 393,623 vehicles

Defect: Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.

Risk: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.

Federal investigations

None on file.

Engines and fuel economy

Version	Engine	Transmission	Drive	City	Hwy	Combined	Fuel cost / yr
Flex AWD	3.5L 6cyl	Automatic 6-spd	All-Wheel Drive	16	22	18	$3450
Flex AWD	3.5L 6cyl	Automatic (S6)	4-Wheel Drive	16	21	18	$3450
Flex FWD	3.5L 6cyl	Automatic 6-spd	Front-Wheel Drive	17	24	19	$3300

Fuel cost is EPA's estimate at the fuel prices of its last update, not today's.

Crash test ratings (NCAP)

Variant	Overall	Frontal	Side	Rollover
2011 Ford Flex SUV AWD	Not Rated	Not Rated	Not Rated	★★★★☆
2011 Ford Flex SUV FWD	Not Rated	Not Rated	Not Rated	★★★★☆

Service bulletins

Ford issued 44 service bulletins listed against this model year, most often about equipment.

A bulletin tells dealers how to fix a known condition. It is not a recall and not a defect finding. Most bulletins cover several model years at once, so one listed here may not be specific to this year. The number of bulletins tracks how long and how widely a model was sold, so it is not a measure of reliability.

Date	Component	Summary
2026-02-24	ELECTRICAL SYSTEM	Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the access…
2024-04-24	EQUIPMENT	All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during ini…
2020-09-25	ENGINE AND ENGINE COOLING	Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare fo…
2019-08-09	VISIBILITY	Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid …
2019-07-02	ELECTRICAL SYSTEM	Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor …
2019-05-10	POWER TRAIN	On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/tran…
2019-02-07	EQUIPMENT:APPLIANCE:AIR CONDITIONER	Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor …
2019-02-07	EQUIPMENT:APPLIANCE:AIR CONDITIONER	Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor …
2018-11-14	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER	For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts…
2018-04-11	EQUIPMENT	Some 2007-2016 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Police Interceptor Sedan/Explorer/Police Interceptor Utility vehicles equipped with AWD and built on or before 30-Jun-2016 may exhibit a propane or natural gas odor during idle or low speed dr…

How to read this page

Complaint counts are not failure rates. A model that sells more cars draws more complaints, and owners file more often after news coverage or a recall. That is why this page compares a model year only with other years of the same generation, never with other models.

Each complaint is counted once, even when it names several components; a complaint that names several systems appears under each of them. Owner reports are quoted as filed and have not been verified by NHTSA or by us.

Every model year of this Flex, including the ones without a page of their own, is listed on the Ford Flex model page.

Sources

NHTSA Office of Defects Investigation: complaints, recalls and investigations (bulk files, data as of 2026-10-28).
NHTSA New Car Assessment Program: crash test ratings.
U.S. EPA / DOE fueleconomy.gov: engines, transmissions and fuel economy.

MotorAlmanac is independent and not affiliated with NHTSA, EPA or any manufacturer. This page summarises public records; it is not a mechanical inspection. Before buying a used car, check its VIN for open recalls and have it inspected.