Ford Transit Connect 2010–2023
Summary
- 14 model years in 2 generations, 637 owner complaints in total.
- No model year holds enough complaints in its first three years to be compared with the others.
- These are complaint counts, not failure rates: they are not divided by how many cars were sold, because no public source reports U.S. sales by model year.
- Half of the complaints that give a mileage were filed by 54,905 miles (339 of them give one).
- Owners reported 23 crashes, 10 fires, 14 injuries and 0 deaths across these model years.
- 52 recalls and 2 federal investigations cover these model years.
Why there is no page per model year
A model year earns its own page when four sources cover it, it holds at least 50 complaints, and it can either be compared with the other years of its generation or shows one system in 40% or more of the complaints that name a component. No Transit Connect year clears that bar: the highest count is 131 complaints, in 2014. Rather than publish a thin page for each year, everything known about this model is on this page.
2010–2013
Each year is counted over the same span: complaints received up to two calendar years after its model year. A year is compared only when that span is over and it holds at least 50 complaints. Fewer than three years of this generation are comparable, so no year is named.
| Model year | All complaints | First three years | Most reported system | Note |
|---|
| 2010 | 42 | 14 | Brakes | not compared |
| 2011 | 24 | 8 | Windows, Wipers & Visibility | not compared |
| 2012 | 26 | 11 | Windows, Wipers & Visibility | not compared |
| 2013 | 32 | 10 | Powertrain | not compared |
2014–2023
Each year is counted over the same span: complaints received up to two calendar years after its model year. A year is compared only when that span is over and it holds at least 50 complaints. Fewer than three years of this generation are comparable, so no year is named.
| Model year | All complaints | First three years | Most reported system | Note |
|---|
| 2014 | 131 | 22 | Body & Structure | not compared |
| 2015 | 66 | 10 | Body & Structure | not compared |
| 2016 | 104 | 18 | Windows, Wipers & Visibility | not compared |
| 2017 | 28 | 6 | Brakes | not compared |
| 2018 | 22 | 4 | Brakes | not compared |
| 2019 | 51 | 8 | Powertrain | not compared |
| 2020 | 32 | 11 | Powertrain | not compared |
| 2021 | 12 | 2 | Brakes | not compared |
| 2022 | 6 | 0 | Engine | not compared |
| 2023 | 61 | 46 | Powertrain | not compared |
Every model year
A model year gets its own page when four sources cover it, it holds at least 50 complaints, and it either compares with the other years of its generation or shows one system in 40% or more of the complaints that name a component. The rest are listed here with their figures.
| Model year | Complaints | Recalls | Investigations | Bulletins | Combined MPG | Page |
|---|
| 2010 | 42 | 2 | 0 | 19 | 23 | listed here |
| 2011 | 24 | 1 | 0 | 16 | 22 | listed here |
| 2012 | 26 | 1 | 0 | 22 | 23 | listed here |
| 2013 | 32 | 4 | 0 | 30 | 23 | listed here |
| 2014 | 131 | 18 | 2 | 77 | 23–25 | listed here |
| 2015 | 66 | 11 | 2 | 74 | 23–25 | listed here |
| 2016 | 104 | 10 | 2 | 98 | 22–25 | listed here |
| 2017 | 28 | 6 | 0 | 95 | 22–23 | listed here |
| 2018 | 22 | 6 | 0 | 63 | 22–23 | listed here |
| 2019 | 51 | 8 | 0 | 109 | 22–26 | listed here |
| 2020 | 32 | 8 | 0 | 93 | 22–26 | listed here |
| 2021 | 12 | 4 | 0 | 56 | 22–26 | listed here |
| 2022 | 6 | 1 | 0 | 32 | 22–26 | listed here |
| 2023 | 61 | 18 | 0 | 141 | 25–26 | listed here |
What owners report across all years
| System | Complaints | Share | Median mileage |
|---|
| Powertrain | 115 | 20% | 74,000 mi |
| Electrical System | 83 | 14% | 49,000 mi |
| Brakes | 79 | 14% | 61,484 mi |
| Windows, Wipers & Visibility | 78 | 13% | 50,000 mi |
| Body & Structure | 73 | 13% | 45,000 mi |
Shares are over complaints that name a component; a complaint naming several systems is counted under each.
Powertrain
Owner report I purchased a new [XXX] on XXX from La Mesa Rec Van in [XXX]. The RV is a built on a 2023 Ford Transit Trail 350 chassis, but the vehicle is registered as 2025 as [XXX] completed the conversion to a Class B motorhome in XXX. Upon purchase, it was not disclosed to me by Ford or La Mesa Rec Van in [XXX] that the vehic…
Owner report On going problem that's getting worse and have totally stopped driving the van. Transmission Severe Slipping, harsh and hard shifting, abrupt Highway deceleration & violent downshift while on the Hwy. Pauses sometimes to accelerate from a stop and sometimes lunges forward. Occasional "thumping" sound when driving at …
Electrical System
Owner report Ford is using a heavy, wax inside the bottom of the door/side panels. When the weather gets hot, this wax softens, and runs downward, and solidifies directly over the tiny weep holes at the bottom of the doors, trapping rain and wash water inside the door panels. I Always have to clear the weep holes over and over aft…
Owner report The rearview/360-degree camera system on my 2023 Ford Transit 350 continues to fail, resulting in the rearview camera image and/or other camera views becoming unavailable. The vehicle is available for inspection upon request. This is a large passenger van with significant blind areas, and the loss of the rearview came…
Brakes
Owner report Was driving on the highway. Thought there was a smell of something burning. Stopped didn't see anything. When I arrived at my location the smell was much stronger. When I stopped I saw smoke and fire coming from the left front tire. Fire Department was called because the vehicle was parked next to a building. I used th…
Owner report My husband was driving the vehicle and I was the passenger. We got on the highway and were going 67 mph when we smelled something burning. The vehicle speed dropped from 67 mph to 30 mph. No warning lights on the dashboard alerted to anything. We got off the highway and to a place of safety. We got out of the vehicle a…
Largest recalls
| Campaign | Component | Filed | Vehicles |
|---|
| 22V413000 | POWER TRAIN:SHIFT LINKAGE/CABLE/ROD | POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) | 2022-06-10 | 2,925,968 |
| 20V331000 | LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 2020-06-08 | 2,147,323 |
| 16V643000 | LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 2016-09-06 | 2,046,297 |
| 25V572000 | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | 2025-09-03 | 1,456,417 |
| 25V315000 | BACK OVER PREVENTION:SOFTWARE | 2025-05-09 | 1,076,138 |
Whether a recall has been done on a specific car depends on its VIN; check it at nhtsa.gov/recalls.
Open investigations
None open.
Service bulletins
Ford issued 925 service bulletins covering these model years, most often about electrical system.
A bulletin tells dealers how to fix a known condition. It is not a recall and not a defect finding. Most bulletins cover several model years at once, so a bulletin listed here may not be specific to one year. The number of bulletins tracks how long and how widely a model was sold, so it is not a measure of reliability.
| Date | Component | Summary |
|---|
| 2026-10-22 | UNKNOWN OR OTHER | This bulletin supersedes 26-2309. Reason for update: update the Model section to remove Aviator 10R80, update theParts list to add 3.3L to W520514-S440, and add L1MZ-7Z490-G valve body separator plate for Aviator |
| 2026-10-14 | UNKNOWN OR OTHER | This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement above equipped with SYNC4 may experience a blank center display screen or black center display screen af… |
| 2026-09-22 | POWER TRAIN | This bulletin supersedes 26-2309. Reason For Update: update the Model section to remove Aviator 10R80, update the Parts list to add 3.3L to W520514-S440, and add L1MZ-7Z490-G valve body separator plate for Aviator. Some of the vehicles list… |
| 2026-09-18 | UNKNOWN OR OTHER | Customer Satisfaction Program 26M02 Certain 2015 Model Year Transit Connect Vehicles with 2.5L Engine Catalytic Converter Replacement, If Required After Dealer Evaluation |
| 2026-07-23 | ELECTRICAL SYSTEM | Some 2021-2026 Ford/Lincoln vehicles may exhibit various symptoms including but not limited to the auto start/stop system not operating as intended with a "Check Charging System" message in the instrument panel cluster (IPC) while the charg… |
| 2026-07-15 | ELECTRICAL SYSTEM | 2015 Transit Connect ONLY under 25N15 - PAUSED effective July 15, 2026 - July 15, 2026 - 2015 Transit Connect ONLY under 25N15 - PAUSED effective July 15, 2026 AWARENESS COMMUNICATION Monitor FSA Landing Page in PTS for further details - Ce… |
| 2026-07-02 | POWER TRAIN | This bulletin supersedes 26-2241. Reason For Update: update the parts list to correct the claim quantity of the part number JB3Z-4B496-B from 3 to 6. Some of the vehicles listed in the Model statement above may exhibit at least one of the f… |
| 2026-05-18 | POWER TRAIN | This bulletin supersedes 25-2587. Reason For Update: update the Parts list to add the F-clutch friction plates HL3Z-7B164-D and the F-clutch steel plates PR3Z-7B164-A for the proper vehicle lines, replace the transfer case mounting bolt par… |
| 2026-05-08 | POWER TRAIN | This bulletin supersedes 26-2046. Reason For Update: update the parts list to change the claim quantity of the C clutch friction plates (HL3Z-7B164-A), C clutch steel plates (HL3Z-7B442-F), D clutch steel plates (HL3Z-7B442-D), add the rear… |
| 2026-04-29 | ELECTRICAL SYSTEM | Harvest Program 25H05 – Supplement #1 Certain 2011-2021 Model Year Vehicles Software Verification Harvest Program |
How to read this page
Complaint counts are not failure rates. A model that sells more cars draws more complaints, and owners file more after news coverage or a recall. That is why years are compared only with other years of the same generation, over the same span, and never with other models.
Sources
- NHTSA Office of Defects Investigation: complaints, recalls, investigations and manufacturer communications (data as of 2026-10-28).
- U.S. EPA / DOE fueleconomy.gov: engines and fuel economy.
This page summarises public records; it is not a mechanical inspection.