2021 Ford Mustang Mach-E

Family: Mustang Mach-E · filed with NHTSA as MUSTANG MACH E

Summary

In its first three years the 2021 Mustang Mach-E drew 198 complaints — 2.0× the median of its generation (2021–2026). It is among the most-complained-about years of this generation.
These are complaint counts, not failure rates: they are not divided by how many cars were sold, because no public source reports U.S. sales by model year.
Of the 325 complaints that name a component, 48% concern Electrical System (155).
13 recalls filed for this model year.
4 federal defect investigations cover this model year.

At a glance

Owner complaints: 351
Recalls: 13
Investigations: 4
NCAP overall: Not rated
Combined MPGe (electric): 82–101
Annual fuel cost: $750–$950
Median mileage at complaint: 30,000 mi (n = 33)
Crashes / fires / injuries / deaths: 15 / 1 / 9 / 0

What owners report

Electrical System

155 complaints · 48% of complaints that name a component · median 30,696 mi (n = 17)

Owner report My 2021 Ford Mustang Mach-E (142,009 miles) intermittently fails to accept a charge at public DC fast-charging stations. My husband relies on these stations because our home electrical panel cannot support a home EV charger, and he uses this vehicle daily for his work in commercial real estate, often needing to charge …

Owner report This is the information from the Ford dealership that was looking at my vehicle, but did not complete the repair: "Verified customer concern. During diagnosis, the following on-demand DCs were retrieved from the BECM: POAA1:00, POAA4:00, and P0563:00. Following TSB 25- 2247, a High Current Fuse Box is required for rep…

Driver Assistance

112 complaints · 34% of complaints that name a component · median 30,000 mi (n = 4)

Owner report The Pre-Collision Assist becomes suddenly unavailable when driving over uneven surfaces, including bumps and rumble strips. When the service center of my local ford dealer investigated this code, they discovered it is a software issue, and the only way to remedy the problem is to perform 5 software updates and an align…

Owner report This is linked to tracking case 11768528. I wanted to provide the tsb: 23-2040. The fault causes the pre-collision assist to become disabled.

Powertrain

53 complaints · 16% of complaints that name a component · median 21,000 mi (n = 4)

Owner report My 2021 Ford Mustang Mach-E suffered a total loss of motive power on the road, throwing code P0D10:00:AF for a stuck-open high-voltage contactor. This is the exact failure mode of Safety Recall 23S56. Ford is refusing to cover the repair because my VIN was omitted from the database and the vehicle is at 108,017 miles, …

Owner report On Saturday, [XXX], while driving under normal conditions, the vehicle experienced a sudden and complete loss of propulsion without warning. There was no reduced-power mode, no dashboard alert, and no mobile app notification prior to shutdown. The vehicle was subsequently inspected by a Ford dealership. The technician…

7% of complaints name no specific component and are left out of the shares above.

Across the generation (2021–2026)

To compare years fairly, each year is counted over the same span: complaints received up to two calendar years after its model year. A year is compared only when that span is over and it holds at least 50 complaints. Median of the comparable years: 101.

Model year	All complaints	First three years	Note
2021	351	198	most complaints
2022	139	90
2023	129	101
2024	48	48	not compared
2025	14	14	not compared
2026	1	1	not compared

Recalls

Whether a recall has been fixed on a specific car depends on its VIN; check it at nhtsa.gov/recalls.

26V417000 · POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

Filed 2026-06-30 · 42,784 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2023 Mustang Mach E vehicles. The rear differential pinion shaft may fracture.

Risk: Differential pinion shaft fracture may result in a loss of drive power, or unintended vehicle movement if the vehicle is in park without the parking brake applied, increasing the risk of a crash.

Remedy: Dealers will repair or replace the rear differential assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 13, 2026. Additional letters will be sent once the remedy is available, anticipated in late December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S50.

25V513000 · SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Filed 2025-08-08 · 8 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles that were repaired incorrectly under recall 24V777. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.

Risk: A loss of power brake assist can increase the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.

Remedy: Dealers will update the ABS calibration software, free of charge. Owner notification letters were mailed September 18, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S81.

25V404000 · ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE | LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Filed 2025-06-13 · 197,432 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Risk: The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy: Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.

25V315000 · BACK OVER PREVENTION:SOFTWARE

Filed 2025-05-09 · 1,076,138 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.

Risk: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.

25V130000 · ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Filed 2025-02-28 · 626 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles previously repaired incorrectly under recall number 22V-412. The high voltage battery main contactors may overheat.

Risk: An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.

Remedy: Dealers will update the on-board software, free of charge. Owner notification letters were mailed April 11, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S14.

24V777000 · SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Filed 2024-10-18 · 50 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.

Risk: A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.

Remedy: Dealers will update the ABS calibration, free of charge. Owner notification letters were mailed November 5, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S65.

23V687000 · ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)

Filed 2023-10-13 · 34,762 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.

Risk: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.

22V412000 · ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Filed 2022-06-10 · 48,924 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles. The high voltage battery main contactors may overheat.

Risk: An overheated high voltage battery contactor may cause the vehicle to lose drive power, increasing the risk of a crash.

Remedy: Dealers will update the on-board software, free of charge. Owner notification letters were mailed on July 8, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S41.

22V333000 · POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE | VEHICLE SPEED CONTROL

Filed 2022-05-13 · 464 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles equipped with all-wheel drive. The powertrain control module (PCM) functional safety software may fail to detect a software error, resulting in unintended acceleration, unintended deceleration, or a loss of drive power.

Risk: Unintended acceleration, unintended deceleration, or a loss of drive power increases the risk of a crash.

Remedy: The PCM software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed June 9, 2022. Owners may contact Ford customer service at 1-800-436-7332. Ford's number for this recall is 22S29.

21V979000 · SEAT BELTS:REAR/OTHER:ANCHORAGE

Filed 2021-12-16 · 2,622 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E and 2022 Maverick vehicles. The rear seat belt buckles may not be properly attached to the rear floor assembly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 210, "Seat Belt Assembly Anchorages."

Risk: Improperly attached seat belts may not adequately restrain an occupant in a crash, increasing the risk of injury.

Remedy: Dealers will repair the rear seat belt buckle attachments, free of charge. Owner notification letters were mailed January 28, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C36.

21V711000 · VISIBILITY:WINDSHIELD:CRITICAL FASTENERS

Filed 2021-09-14 · 17,692 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."

Risk: A windshield that separates from a vehicle during a crash can increase the risk of injury.

Remedy: Dealers will remove and reinstall the windshield, free of charge. Owner notification letters were mailed on October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C22.

21V712000 · VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY

Filed 2021-09-14 · 13,544 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The vehicle's panoramic roof glass panel may not have been properly bonded to the vehicle, which could allow it to detach.

Risk: A roof panel that separates from a vehicle can become a road hazard, increasing the risk of a crash or injury.

Remedy: Dealers will apply additional urethane adhesive, free of charge. Owner notification letters were mailed October 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S42.

21V140000 · SUSPENSION:SUBFRAME/MOUNTING BRACKET | STRUCTURE:FRAME AND MEMBERS

Filed 2021-03-05 · 1,258 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021 Mustang Mach-E vehicles. The front subframe bolts may not have been tightened properly during assembly, which could result in loose bolts.

Risk: Loose subframe bolts may reduce the vehicle's performance in a crash, increasing the risk of injury.

Remedy: Ford will notify owners, and dealers will inspect the front subframe bolts and tighten them as necessary, free of charge. The recall began April 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S09.

Federal investigations

Action	Component	Opened	Closed	Recall
EA25001	ELECTRICAL SYSTEM:ADAS	2025-01-17	open
PE24012	ELECTRICAL SYSTEM:ADAS	2024-04-25	2025-01-17
RQ23004	ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE	2023-08-17	2023-12-06	23V687
DP22005	ELECTRICAL SYSTEM:PROPULSION SYSTEM	2023-01-27	2023-08-07	22V063000

EA25001: Collisions Involving Ford BlueCruise

PE24012: Collisions Involving Ford BlueCruise

RQ23004: High Voltage Battery Contactor Failure

DP22005: Pedestrian alert sounds

Engines and fuel economy

Version	Engine	Transmission	Drive	City	Hwy	Combined	Fuel cost / yr
Mustang Mach-E AWD	Electric	Automatic (A1)	All-Wheel Drive	100	86	93 MPGe	$800
Mustang Mach-E AWD Extended	Electric	Automatic (A1)	All-Wheel Drive	96	84	90 MPGe	$850
Mustang Mach-E GT	Electric	Automatic (A1)	All-Wheel Drive	90	77	84 MPGe	$900
Mustang Mach-E GT Performance	Electric	Automatic (A1)	All-Wheel Drive	88	75	82 MPGe	$950
Mustang Mach-E RWD	Electric	Automatic (A1)	Rear-Wheel Drive	105	93	100 MPGe	$750
Mustang Mach-E RWD California Route 1	Electric	Automatic (A1)	Rear-Wheel Drive	108	94	101 MPGe	$750
Mustang Mach-E RWD Extended	Electric	Automatic (A1)	Rear-Wheel Drive	104	90	97 MPGe	$800

Fuel cost is EPA's estimate at the fuel prices of its last update, not today's.

Crash test ratings (NCAP)

Variant	Overall	Frontal	Side	Rollover
2021 Ford Mustang Mach-E SUV AWD	Not Rated	Not Rated	★★★★★	★★★★★
2021 Ford Mustang Mach-E SUV RWD	Not Rated	Not Rated	★★★★★	★★★★★

Service bulletins

Ford issued 331 service bulletins listed against this model year, most often about electrical system.

A bulletin tells dealers how to fix a known condition. It is not a recall and not a defect finding. Most bulletins cover several model years at once, so one listed here may not be specific to this year. The number of bulletins tracks how long and how widely a model was sold, so it is not a measure of reliability.

Date	Component	Summary
2026-10-14	UNKNOWN OR OTHER	This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement above equipped with SYNC4 may experience a blank center display screen or black center display screen af…
2026-10-13	ELECTRICAL SYSTEM	Some 2021-2026 Mustang Mach-E vehicles may exhibit an illuminated brake warning indicator with diagnostic trouble code (DTC) C1013:92 stored in the anti-lock brake system (ABS) module. This may be due to brake pads being out of specificatio…
2026-09-24	ELECTRICAL SYSTEM	Recommended Repair Prior to Sale Customer Satisfaction Program 26B07 Certain 2021-2025 Model Year F-150 Lightning and Mustang Mach-E Vehicles Undesired Acceleration Due to Adaptive Cruise Control (ACC) Activation
2026-09-23	ELECTRICAL SYSTEM	Some 2021-2024 Mustang Mach-E, 2025-2026 Navigator and 2024 F-150 vehicles may exhibit inoperative welcome/approach detection lights. This may be due to the body control module (BCM) software. To correct the condition, download and run the …
2026-08-13	ELECTRICAL SYSTEM	Some 2021-2023 Mustang Mach-E vehicles built on or before 25-Jun-2023, 2022-2025 E-Transit and 2022-2023 F-150 Lightning vehicles may experience a high voltage battery stop charging condition when using a direct current (DC) fast charger le…
2026-07-23	ELECTRICAL SYSTEM	Some 2021-2026 Ford/Lincoln vehicles may exhibit various symptoms including but not limited to the auto start/stop system not operating as intended with a "Check Charging System" message in the instrument panel cluster (IPC) while the charg…
2026-07-21	UNKNOWN OR OTHER	Some 2021-2024 Ford and Lincoln vehicles may exhibit an "Updating SYNC" message on the vehicle center display screen after an over the air (OTA) update. The message can be cleared from the center display screen and SYNC can be used normally…
2026-07-14	UNKNOWN OR OTHER	Some of the vehicles listed in the Model statement above may exhibit a distorted or muffled sound originating from the center speaker. This may be due to a deformed speaker cone.
2026-07-14	SEATS	Some 2021-2026 Ford vehicles may exhibit inoperative heated/cooled seats, heated steering wheel and/or front/rear defrost features after a remote start is performed through the Ford mobile application or with the key fob. Customers may also…
2026-07-13	UNKNOWN OR OTHER	Quality improvements include: - Updates the motor short failure detection logic to prevent Diagnostic Trouble Codes

How to read this page

Complaint counts are not failure rates. A model that sells more cars draws more complaints, and owners file more often after news coverage or a recall. That is why this page compares a model year only with other years of the same generation, never with other models.

Each complaint is counted once, even when it names several components; a complaint that names several systems appears under each of them. Owner reports are quoted as filed and have not been verified by NHTSA or by us.

Every model year of this Mustang Mach-E, including the ones without a page of their own, is listed on the Ford Mustang Mach-E model page.

Sources

NHTSA Office of Defects Investigation: complaints, recalls and investigations (bulk files, data as of 2026-10-28).
NHTSA New Car Assessment Program: crash test ratings.
U.S. EPA / DOE fueleconomy.gov: engines, transmissions and fuel economy.

MotorAlmanac is independent and not affiliated with NHTSA, EPA or any manufacturer. This page summarises public records; it is not a mechanical inspection. Before buying a used car, check its VIN for open recalls and have it inspected.