2023 Ford Mustang Mach-E

Family: Mustang Mach-E · filed with NHTSA as MUSTANG MACH E

Summary

In its first three years the 2023 Mustang Mach-E drew 101 complaints — 1.0× the median of its generation (2021–2026). It does not stand out from the other years of this generation.
These are complaint counts, not failure rates: they are not divided by how many cars were sold, because no public source reports U.S. sales by model year.
Of the 119 complaints that name a component, 45% concern Electrical System (53).
6 recalls filed for this model year.
2 federal defect investigations cover this model year.

At a glance

Owner complaints: 129
Recalls: 6
Investigations: 2
NCAP overall: Not rated
Combined MPGe (electric): 82–103
Annual fuel cost: $750–$900
Median mileage at complaint: 12,000 mi (n = 11)
Crashes / fires / injuries / deaths: 10 / 1 / 5 / 0

What owners report

Electrical System

53 complaints · 45% of complaints that name a component · median 15,000 mi (n = 5)

Owner report Description of Incident: On August 3, 2025, while driving my 2023 Ford Mustang Mach-E, smoke began rising from the front of the vehicle. Within moments, flames erupted. I pulled over and evacuated. The fire quickly engulfed the cabin, resulting in a total loss. Component/System Involved: UNKNOWN. Based on the locatio…

Owner report Rear hatch on my 2023 Ford Mustang Mach-E (VIN: [XXX] , mileage: 31,751 km) opens spontaneously without user input. Occurs while parked and locked, sometimes when approaching with Phone As A Key (PAAK). Incident Details: One incident caused property damage when the hatch opened in a garage. No buttons were pressed, and…

Driver Assistance

30 complaints · 25% of complaints that name a component · median 15,000 mi (n = 4)

Owner report We recently brough the Mach E in for a recall of the rear camera. We mention the front camera alerts. They said due to safety concerns, sometime when the back camera goes out it affects all cameras. When we picked up the car, they told use that the front camera, which controls active cruise control, self-driving and…

Owner report Upon hitting moderate bumps the Front Camera faults causing the collision Assist to malfunction suddenly turning off any other driving assists , even if already active such as Cruise Control, lane keeping and departure. There are many examples of the same issues happening on dedicated forums to the Mach E. TSB 23-2155…

Powertrain

24 complaints · 20% of complaints that name a component · median 1,317 mi (n = 1)

Owner report When the "High voltage junction box" malfunctions it can leave you stranded in an unsafe situation. Ford has been replacing them but the new ones also fail. A more robust HVJB should be demanded to avoid putting the public at risk.

Owner report Undocumented, programmed power loss at interstate speed. Power purposely and dangerously reduced at speed due, and is even displayed on the dash board with small "gray" bars within the "Power Gauge". The "Power Gauge" indicates power, regeneration and power reduction level. ***There is no reasoning in the Owners Ma…

8% of complaints name no specific component and are left out of the shares above.

Across the generation (2021–2026)

To compare years fairly, each year is counted over the same span: complaints received up to two calendar years after its model year. A year is compared only when that span is over and it holds at least 50 complaints. Median of the comparable years: 101.

Model year	All complaints	First three years	Note
2021	351	198	most complaints
2022	139	90
2023	129	101
2024	48	48	not compared
2025	14	14	not compared
2026	1	1	not compared

Recalls

Whether a recall has been fixed on a specific car depends on its VIN; check it at nhtsa.gov/recalls.

26V582000 · ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE

Filed 2026-09-09 · 86 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2023-2025 Mustang Mache E vehicles that received a new Battery Energy Control Module (BECM) during a prior repair. The battery energy control module software may cause an incorrect state of charge to display in the vehicle, or lead to an increased risk of a high voltage battery fire after repeated DC Fast Charging cycles.

Risk: An inaccurate state-of-charge reading can lead to an unexpected loss of drive power, increasing the risk of crash. Additionally, a high voltage battery fire increases the risk of injury.

Remedy: Dealers will update the BECM software, free of charge. Interim letters, notifying owners of the safety risk, were mailed September 18, 2026. Additional letters will be sent once the remedy is available, anticipated in December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S68. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 9, 2026.

26V487000 · STRUCTURE:EXTERIOR TRIM

Filed 2026-07-28 · 86,543 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2023-2025 Mustang Mach E vehicles. The rear side quarter window glass trim may be improperly secured, which can allow it to detach.

Risk: Detached trim pieces can create a road hazard, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the quarter window glass assemblies, as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed September 14, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S56. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 7, 2026.

26V417000 · POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

Filed 2026-06-30 · 42,784 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2023 Mustang Mach E vehicles. The rear differential pinion shaft may fracture.

Risk: Differential pinion shaft fracture may result in a loss of drive power, or unintended vehicle movement if the vehicle is in park without the parking brake applied, increasing the risk of a crash.

Remedy: Dealers will repair or replace the rear differential assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 13, 2026. Additional letters will be sent once the remedy is available, anticipated in late December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S50.

25V404000 · ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE | LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Filed 2025-06-13 · 197,432 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.

Risk: The inability to enter or exit the vehicle in an emergency increases the risk of injury.

Remedy: Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.

25V315000 · BACK OVER PREVENTION:SOFTWARE

Filed 2025-05-09 · 1,076,138 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.

Risk: A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.

24V594000 · VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

Filed 2024-08-09 · 86,852 vehicles

Defect: Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, Ford Bronco Sport, and Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.

Risk: Inoperative windshield wipers can reduce visibility in certain conditions, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the windshield wiper motor as necessary, free of charge. Owner notification letters were mailed on December 6, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S51.

Federal investigations

Action	Component	Opened	Closed	Recall
EA25001	ELECTRICAL SYSTEM:ADAS	2025-01-17	open
PE24012	ELECTRICAL SYSTEM:ADAS	2024-04-25	2025-01-17

EA25001: Collisions Involving Ford BlueCruise

PE24012: Collisions Involving Ford BlueCruise

Engines and fuel economy

Version	Engine	Transmission	Drive	City	Hwy	Combined	Fuel cost / yr
MUSTANG MACH-E CAL RT 1 ER AWD	Electric	Automatic (A1)	All-Wheel Drive	105	91	98 MPGe	$750
Mustang Mach-E AWD	Electric	Automatic (A1)	All-Wheel Drive	99	86	93 MPGe	$800
Mustang Mach-E AWD Extended	Electric	Automatic (A1)	All-Wheel Drive	97	85	92 MPGe	$850
Mustang Mach-E GT	Electric	Automatic (A1)	All-Wheel Drive	90	77	84 MPGe	$900
Mustang Mach-E GT Performance	Electric	Automatic (A1)	All-Wheel Drive	90	77	82 MPGe	$900
Mustang Mach-E RWD	Electric	Automatic (A1)	Rear-Wheel Drive	110	96	103 MPGe	$750
Mustang Mach-E RWD Extended	Electric	Automatic (A1)	Rear-Wheel Drive	105	92	99 MPGe	$750
Mustang Mach-E RWD LFP	Electric	Automatic (A1)	Rear-Wheel Drive	107	95	101 MPGe	$750

Fuel cost is EPA's estimate at the fuel prices of its last update, not today's.

Crash test ratings (NCAP)

Variant	Overall	Frontal	Side	Rollover
2023 Ford Mustang Mach-E BEV SUV AWD	Not Rated	Not Rated	★★★★★	★★★★★
2023 Ford Mustang Mach-E BEV SUV RWD	Not Rated	Not Rated	★★★★★	★★★★★

Service bulletins

Ford issued 186 service bulletins listed against this model year, most often about electrical system.

A bulletin tells dealers how to fix a known condition. It is not a recall and not a defect finding. Most bulletins cover several model years at once, so one listed here may not be specific to this year. The number of bulletins tracks how long and how widely a model was sold, so it is not a measure of reliability.

Date	Component	Summary
2026-10-14	UNKNOWN OR OTHER	This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement above equipped with SYNC4 may experience a blank center display screen or black center display screen af…
2026-10-13	SERVICE BRAKES	Some 2021-2026 Mustang Mach-E vehicles may exhibit an illuminated brake warning indicator with diagnostic trouble code (DTC) C1013:92 stored in the anti-lock brake system (ABS) module. This may be due to brake pads being out of specificatio…
2026-09-24	ELECTRICAL SYSTEM	Recommended Repair Prior to Sale Customer Satisfaction Program 26B07 Certain 2021-2025 Model Year F-150 Lightning and Mustang Mach-E Vehicles Undesired Acceleration Due to Adaptive Cruise Control (ACC) Activation
2026-09-23	EXTERIOR LIGHTING	Some 2021-2024 Mustang Mach-E, 2025-2026 Navigator and 2024 F-150 vehicles may exhibit inoperative welcome/approach detection lights. This may be due to the body control module (BCM) software. To correct the condition, download and run the …
2026-09-16	UNKNOWN OR OTHER	Quality improvements include: -ePrivacy enhancements
2026-09-16	UNKNOWN OR OTHER	Quality improvements include: -Addresses a bug that may cause updates to fail
2026-08-13	FUEL/PROPULSION SYSTEM	Some 2021-2023 Mustang Mach-E vehicles built on or before 25-Jun-2023, 2022-2025 E-Transit and 2022-2023 F-150 Lightning vehicles may experience a high voltage battery stop charging condition when using a direct current (DC) fast charger le…
2026-07-23	ELECTRICAL SYSTEM	Some 2021-2026 Ford/Lincoln vehicles may exhibit various symptoms including but not limited to the auto start/stop system not operating as intended with a "Check Charging System" message in the instrument panel cluster (IPC) while the charg…
2026-07-21	ELECTRICAL SYSTEM	Some 2021-2024 Ford and Lincoln vehicles may exhibit an "Updating SYNC" message on the vehicle center display screen after an over the air (OTA) update. The message can be cleared from the center display screen and SYNC can be used normally…
2026-07-14	ELECTRICAL SYSTEM	Some of the vehicles listed in the Model statement above may exhibit a distorted or muffled sound originating from the center speaker. This may be due to a deformed speaker cone.

How to read this page

Complaint counts are not failure rates. A model that sells more cars draws more complaints, and owners file more often after news coverage or a recall. That is why this page compares a model year only with other years of the same generation, never with other models.

Each complaint is counted once, even when it names several components; a complaint that names several systems appears under each of them. Owner reports are quoted as filed and have not been verified by NHTSA or by us.

Every model year of this Mustang Mach-E, including the ones without a page of their own, is listed on the Ford Mustang Mach-E model page.

Sources

NHTSA Office of Defects Investigation: complaints, recalls and investigations (bulk files, data as of 2026-10-28).
NHTSA New Car Assessment Program: crash test ratings.
U.S. EPA / DOE fueleconomy.gov: engines, transmissions and fuel economy.

MotorAlmanac is independent and not affiliated with NHTSA, EPA or any manufacturer. This page summarises public records; it is not a mechanical inspection. Before buying a used car, check its VIN for open recalls and have it inspected.