Toyota Prius Prime 2017–2024
Summary
- 8 model years in 2 generations, 122 owner complaints in total.
- No model year holds enough complaints in its first three years to be compared with the others.
- These are complaint counts, not failure rates: they are not divided by how many cars were sold, because no public source reports U.S. sales by model year.
- Half of the complaints that give a mileage were filed by 8,800 miles (58 of them give one).
- Owners reported 24 crashes, 0 fires, 11 injuries and 0 deaths across these model years.
- 6 recalls and 1 federal investigation cover these model years.
Why there is no page per model year
A model year earns its own page when four sources cover it, it holds at least 50 complaints, and it can either be compared with the other years of its generation or shows one system in 40% or more of the complaints that name a component. No Prius Prime year clears that bar: the highest count is 42 complaints, in 2017. Rather than publish a thin page for each year, everything known about this model is on this page.
2017–2022
Each year is counted over the same span: complaints received up to two calendar years after its model year. A year is compared only when that span is over and it holds at least 50 complaints. Fewer than three years of this generation are comparable, so no year is named.
| Model year | All complaints | First three years | Most reported system | Note |
|---|
| 2017 | 42 | 18 | Windows, Wipers & Visibility | not compared |
| 2018 | 16 | 4 | Windows, Wipers & Visibility | not compared |
| 2019 | 9 | 7 | Wheels & Tires | not compared |
| 2020 | 16 | 11 | Windows, Wipers & Visibility | not compared |
| 2021 | 10 | 4 | Electrical System | not compared |
| 2022 | 8 | 8 | Driver Assistance | not compared |
2023–2024
Each year is counted over the same span: complaints received up to two calendar years after its model year. A year is compared only when that span is over and it holds at least 50 complaints. Fewer than three years of this generation are comparable, so no year is named.
| Model year | All complaints | First three years | Most reported system | Note |
|---|
| 2023 | 6 | 2 | Electrical System | not compared |
| 2024 | 15 | 15 | Electrical System | not compared |
Every model year
A model year gets its own page when four sources cover it, it holds at least 50 complaints, and it either compares with the other years of its generation or shows one system in 40% or more of the complaints that name a component. The rest are listed here with their figures.
| Model year | Complaints | Recalls | Investigations | Bulletins | Combined MPG | Page |
|---|
| 2017 | 42 | 0 | 1 | 108 | 54 | listed here |
| 2018 | 16 | 0 | 1 | 98 | 54 | listed here |
| 2019 | 9 | 1 | 1 | 116 | 54 | listed here |
| 2020 | 16 | 1 | 1 | 123 | 54 | listed here |
| 2021 | 10 | 0 | 1 | 122 | 54 | listed here |
| 2022 | 8 | 1 | 1 | 125 | 54 | listed here |
| 2023 | 6 | 4 | 0 | 90 | 48–52 | listed here |
| 2024 | 15 | 4 | 0 | 98 | 48–52 | listed here |
What owners report across all years
| System | Complaints | Share | Median mileage |
|---|
| Electrical System | 27 | 24% | 18,930 mi |
| Windows, Wipers & Visibility | 19 | 17% | 5,000 mi |
| Brakes | 13 | 12% | 40,063 mi |
| Powertrain | 13 | 12% | 6,500 mi |
| Wheels & Tires | 12 | 11% | 11,597 mi |
Shares are over complaints that name a component; a complaint naming several systems is counted under each.
Electrical System
Owner report The contact owned a 2024 Toyota Prius Prime. The contact stated that while driving 20 MPH with cruise control engaged, while depressing the brake pedal, the vehicle accelerated. The vehicle crashed into the rear bumper of the vehicle ahead. The air bags deployed and the vehicle was deemed a total loss. The contact was …
Owner report The center infotainment/navigation display on my 2019 Toyota Prius Prime repeatedly turns off and back on while driving. The screen goes blank and then restarts, including the map display. The vehicle itself continues to drive normally. The display is still in the vehicle and is available for inspection. This is a safe…
Windows, Wipers & Visibility
Owner report Top of side mirrors melt and warped in hot weather. It popped off while driving at freeway speeds into traffic.
Owner report The contact owns a 2024 Toyota Prius Prime. The contact stated while driving 65 MPH, the windshield washer and wipers failed to function as intended. The contact drove the vehicle to the shoulder of the road and physically removed mud from the front windshield. The contact stated that an oversized truck hauling mud spl…
Brakes
Owner report Incident: On Sept 12, 2026, my 2024 Toyota Prius Prime continued moving forward after I pressed the Park button, causing a collision with my condo garage wall. This was unintended vehicle movement after Park engagement. The vehicle uses a push‑button, shift‑by‑wire Park system, so any electronic malfunction can affect …
Owner report I was slowly entering a handicapped parking place right in front of a business. The distance from the front of the parking space to the building wall was about 15 feet, one car length. I approached the place to stop in the parking spot when in a split second the car violently surged forward and would have crashed into…
Largest recalls
| Campaign | Component | Filed | Vehicles |
|---|
| 25V744000 | BACK OVER PREVENTION:DISPLAY FUNCTION | 2025-10-30 | 1,024,407 |
| 26V049000 | ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS | LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 2026-01-28 | 141,286 |
| 24V274000 | ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS | LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 2024-04-17 | 55,690 |
| 24V548000 | EQUIPMENT:OTHER:LABELS | 2024-07-23 | 33,848 |
| 21V734000 | HYBRID PROPULSION SYSTEM | ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE | 2021-09-22 | 8,411 |
Whether a recall has been done on a specific car depends on its VIN; check it at nhtsa.gov/recalls.
Open investigations
None open.
Service bulletins
Toyota issued 880 service bulletins covering these model years, most often about structure.
A bulletin tells dealers how to fix a known condition. It is not a recall and not a defect finding. Most bulletins cover several model years at once, so a bulletin listed here may not be specific to one year. The number of bulletins tracks how long and how widely a model was sold, so it is not a measure of reliability.
| Date | Component | Summary |
|---|
| 2026-09-08 | ELECTRICAL SYSTEM | An electrical connection for the rear window defogger may not have been installed correctly during vehicle assembly. Overtime, this can cause the rear window defogger to become inoperable, which could reduce visibility through the rear wind… |
| 2026-09-08 | ELECTRICAL SYSTEM | TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 26TC01 POWER DISTRIBUTION BOX CERTAIN 2024 – 2025 MODEL YEAR PRIUS 2024 MODEL YEAR PRIUS PHV |
| 2026-02-27 | ENGINE | OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete. |
| 2026-01-30 | ELECTRICAL SYSTEM | OBSOLETE NOTICE January 30, 2026: This bulletin is now obsolete. Please see T-SB-0001-26. |
| 2026-01-28 | ELECTRICAL SYSTEM | Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. |
| 2026-01-07 | UNKNOWN OR OTHER | Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Serv… |
| 2025-06-13 | ELECTRICAL SYSTEM | The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant… |
| 2025-06-13 | ENGINE | Some ECUs can set a DTC that is common with other ECUs. This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs. |
| 2025-04-02 | ELECTRICAL SYSTEM | To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be u… |
| 2025-02-12 | ENGINE | OBSOLETE NOTICE February 11, 2025: This bulletin is now obsolete. Please see T-SB-0021-25. |
How to read this page
Complaint counts are not failure rates. A model that sells more cars draws more complaints, and owners file more after news coverage or a recall. That is why years are compared only with other years of the same generation, over the same span, and never with other models.
Sources
- NHTSA Office of Defects Investigation: complaints, recalls, investigations and manufacturer communications (data as of 2026-10-28).
- U.S. EPA / DOE fueleconomy.gov: engines and fuel economy.
This page summarises public records; it is not a mechanical inspection.