2004 Toyota Highlander

Family: Highlander · filed with NHTSA as HIGHLANDER

Summary

In its first three years the 2004 Highlander drew 94 complaints — 1.7× the median of its generation (2001–2007). It is among the most-complained-about years of this generation.
These are complaint counts, not failure rates: they are not divided by how many cars were sold, because no public source reports U.S. sales by model year.
Complaints are spread across systems: the largest, Powertrain, holds 20% of the 284 that name a component.
5 recalls filed for this model year.
1 federal defect investigation covers this model year.

At a glance

Owner complaints: 286
Recalls: 5
Investigations: 1
NCAP overall: Not rated
Combined MPG: 19–22
Annual fuel cost: $2,850–$3,300
Median mileage at complaint: 53,126 mi (n = 235)
Crashes / fires / injuries / deaths: 32 / 3 / 23 / 47

What owners report

Powertrain

58 complaints · 20% of complaints that name a component · median 10,000 mi (n = 43)

Owner report TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE SMELL OF BURNING OIL WAS EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE TRANSMISSION OIL BEARING SEAL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE…

Owner report SINCE I PURCHASED MY 2004 TOYOTA HIGHLANDER V6 IT HAS VERY ROUGH SHIFTS. THE TRANSMISSIONS SEEMS TO HESITATE AND LAG WHEN I TRY TO ACCELERATE DURING NORMAL DRIVING SPEEDS, (I FEEL LIKE I AM ON A CARNIVAL RIDE). I HAVE HAD IT TO 3 DIFFERENT DEALERSHIP IN FLORIDA & THEY ALL SAY THE SAME THING ("THAT THIS MODEL DRIVES LIK…

Accelerator & Cruise Control

40 complaints · 14% of complaints that name a component · median 39,176 mi (n = 34)

Owner report TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. WHILE DRIVING VARIOUS LOW SPEEDS, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. UPON APPLYING MINIMAL PRESSURE TO THE ACCELERATOR PEDAL, THE ACCELERATOR PEDAL BECAME STUCK AND THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE, A DUMPSTER, AND ALMOST STRUCK A GROUP OF C…

Owner report TL* THE CONTACT OWNED A 2004 TOYOTA HIGHLANDER. WHILE DRIVING 20 MPH AND MAKING A RIGHT TURN, THE VEHICLE ACCELERATED TO APPROXIMATELY 75 MPH. THE VEHICLE CRASHED INTO AN OAK TREE. THE CONTACT WAS KNOCKED UNCONSCIOUS AND TAKEN TO THE HOSPITAL. THE CONTACT SUSTAINED KNEE, BACK, SHOULDER, AND CHEST INJURIES THAT REQUIRED…

Engine

36 complaints · 13% of complaints that name a component · median 103,000 mi (n = 27)

Owner report MY TRAC OFF LIGHTS, ENGINE AND OIL LIGHT CAME ON WHEN I WAS DRIVING TO WORK. I WORK FAR FROM HOME SO I TOOK IT TO THE VALVOLINE NEAR MY JOB TO CHECK THE OIL. I DIDN'T WANT TO DRIVE MY CAR HOME IF THERE WAS NO OIL. THEY CHECKED THE OIL, UNDERNEATH MY CAR AND SAID EVERYTHINGWAS FINE AND TO TAKE TO MY MECHANIC TO CHECK…

Owner report THE OUTER RING OF THE CRANK SHAFT PULLEY HAS PULLED AWAY FROM THE INNER RING CAUSING DAMAGE TO ALL SYSTEM AND CAN AFFECT STEERING. THIS ALREADY HAS A RECALL FOR MY MAKE, MODEL AND YEAR, BUT NOT FOR MY VIN NUMBER. IT SEEMS STRANGE THAT THIS EXACT SAME THING THAT HAS THE RECALL AFFECTS MY CAR, BUT REPAIR IS NOT COVERED.…

1% of complaints name no specific component and are left out of the shares above.

Across the generation (2001–2007)

To compare years fairly, each year is counted over the same span: complaints received up to two calendar years after its model year. A year is compared only when that span is over and it holds at least 50 complaints. Median of the comparable years: 55.

Model year	All complaints	First three years	Note
2001	137	48	not compared
2002	301	46	not compared
2003	258	47	not compared
2004	286	94	most complaints
2005	225	53
2006	648	55
2007	234	29	not compared

Recalls

Whether a recall has been fixed on a specific car depends on its VIN; check it at nhtsa.gov/recalls.

11V539000 · ENGINE AND ENGINE COOLING

Filed 2011-11-09 · 420,326 vehicles

Defect: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004 AVALON VEHICLES; 2004 AND 2005 CAMRY, CAMRY SOLARA, HIGHLANDER, AND SIENNA VEHICLES, 2006 HIGHLANDER HYBRID; 2004 AND 2005 LEXUS ES330 AND RX330; AND 2006 LEXUS RX400H VEHICLES MANUFACTURED FROM JUNE 1, 2004 THROUGH MARCH 31, 2005, EQUIPPED WITH THE 1MZ-FE OR 3MZ-FE ENGINE. THE AMOUNT OF ADHESIVE AGENT APPLIED BETWEEN THE OUTER RING AND THE TORSIONAL RUBBER DAMPER (INNER RING) IN THE CRANKSHAFT PULLEY MAY BE INADEQUATE. IF THE ADHESIVE IS INSUFFICIENT, THERE IS A POSSIBILITY THAT THE OUTER RING MAY BECOME MISALIGNED AND IT MAY NOT PROPERLY ROTATE WITH THE INNER RING, CAUSING NOISE AND/OR ILLUMINATION OF THE BATTERY DISCHARGE INDICATOR LIGHT.

Risk: IN SOME CASES, THE BELT FOR THE POWER STEERING PUMP MAY BECOME DETACHED FROM THE PULLEY WHICH COULD RESULT IN A LOSS OF POWER STEERING AND A SUDDEN INCREASE IN STEERING EFFORT, INCREASING THE RISK OF A CRASH.

Remedy: TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE CRANKSHAFT PULLEY TO IDENTIFY WHETHER IT WAS PRODUCED BY THE U.S. SUPPLIER. IF SO, THE DEALER WILL REPLACE THE PULLEY WITH A NEW ONE AT NO CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING EARLY JANUARY 2012. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

11V112000 · VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

Filed 2011-02-24 · 769,379 vehicles

Defect: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2006 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2004-2007 LEXUS RX330, RX350, AND RX400H VEHICLES. IF THE FORWARD RETENTION CLIP USED TO SECURE THE FLOOR CARPET COVER, WHICH IS LOCATED IN FRONT OF THE CENTER CONSOLE, IS NOT INSTALLED PROPERLY THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL AND INTERFERE WITH THE ACCELERATOR PEDAL ARM.

Risk: IF THIS OCCURS, THE ACCELERATOR PEDAL MAY TEMPORARILY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION RATHER THAN RETURN TO THE IDLE POSITION. A STUCK ACCELERATOR PEDAL MAY RESULT IN UNINTENDED AND SUSTAINED VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP, INCREASING THE RISK OF A VEHICLE CRASH.

Remedy: DEALERS WILL REPLACE THE FLOOR CARPET COVER WITH A NEWLY DESIGNED ONE FREE OR CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

10V499000 · SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER

Filed 2010-10-21 · 728,544 vehicles

Defect: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2006 AVALON, MODEL YEAR 2004-2006 HIGHLANDER, MODEL YEAR 2004-2006 LEXUS RX, AND MODEL YEAR 2006 LEXUS GS AND IS VEHICLES. BRAKE FLUID CONTAINING POLYMERS IS USED THAT ACTS AS LUBRICANTS FOR CERTAIN BRAKE SYSTEM COMPONENTS. IF REPLACEMENT BRAKE FLUID IS USED THAT DOES NOT CONTAIN SUCH POLYMERS, OR THAT CONTAINS ONLY SMALL AMOUNTS, A PART OF THE RUBBER SEAL LOCATED AT THE REAR OF THE BRAKE MASTER CYLINDER MAY BECOME DRY, AND THE SEAL MAY CURL DURING MOVEMENT OF THE PISTON. IF THIS OCCURS, A SMALL AMOUNT OF BRAKE FLUID COULD SLOWLY LEAK FROM THE SEAL INTO THE BRAKE BOOSTER.

Risk: A LEAK OF BRAKE FLUID COULD LEAD TO A CHANGE IN BRAKE PEDAL FEEL AND OVERTIME A DEGRADATION IN BRAKING PERFORMANCE INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE SEAL WITH A NEWLY DESIGNED ONE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND LEXUS AT 1-800-255-3987.

06V253000 · VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

Filed 2006-07-13 · 367,594 vehicles

Defect: ON CERTAIN SPORT UTILITY AND HYBRID VEHICLES, THE TWO RETAINING CLIPS FOR THE DRIVER'S SIDE FORWARD CENTER CONSOLE CAN BECOME LOOSE. IF BOTH CLIPS SEPARATE FROM THE FLOOR CARPET COVER, THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL, CAUSING INTERFERENCE WITH THE ACCELERATOR PEDAL ROD.

Risk: THIS CONDITION MAY INTERFERE WITH THE ACCELERATOR PEDAL RETURNING TO THE IDLE POSITION INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE TWO FLOOR CARPET COVER RETAINING CLIPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 24, 2006, AND SHOULD BE COMPLETED BY EARLY SEPTEMBER 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.

04V181000 · LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Filed 2004-04-15 · 366,572 vehicles

Defect: CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO MOVE INTO THE UNLOCK POSITION.

Risk: THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OCCUPANT COULD FALL OUT AND BE INJURED.

Remedy: DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.

Federal investigations

Action	Component	Opened	Closed	Recall
RQ10003	ELECTRICAL SYSTEM:SOFTWARE	2010-02-16	2011-03-01	11V112000

RQ10003: Unintended and Uncontrolled Acceleration

Engines and fuel economy

Version	Engine	Transmission	Drive	City	Hwy	Combined	Fuel cost / yr
Highlander 2WD	2.4L 4cyl	Automatic 4-spd	Front-Wheel Drive	19	25	22	$2850
Highlander 2WD	3.3L 6cyl	Automatic 5-spd	Front-Wheel Drive	17	23	19	$3300
Highlander 4WD	2.4L 4cyl	Automatic 4-spd	4-Wheel or All-Wheel Drive	18	23	20	$3100
Highlander 4WD	3.3L 6cyl	Automatic 5-spd	4-Wheel or All-Wheel Drive	16	22	19	$3300

Fuel cost is EPA's estimate at the fuel prices of its last update, not today's.

Crash test ratings (NCAP)

Variant	Overall	Frontal	Side	Rollover
2004 Toyota Highlander 4-DR.	Not Rated	Not Rated	Not Rated	Not Rated

Service bulletins

Toyota issued 164 service bulletins listed against this model year, most often about equipment.

A bulletin tells dealers how to fix a known condition. It is not a recall and not a defect finding. Most bulletins cover several model years at once, so one listed here may not be specific to this year. The number of bulletins tracks how long and how widely a model was sold, so it is not a measure of reliability.

Date	Component	Summary
2024-12-06	STRUCTURE:BODY	Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood…
2024-12-06	STRUCTURE:BODY	To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and in…
2024-12-06	STRUCTURE:BODY	The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicl…
2024-12-05	STRUCTURE:BODY	Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure …
2024-12-03	STRUCTURE:BODY	Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the …
2024-07-12	STRUCTURE:BODY	Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood…
2024-07-12	STRUCTURE:BODY	To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and in…
2024-07-12	STRUCTURE:BODY	The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicl…
2024-07-12	STRUCTURE:BODY	Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood…
2024-07-12	STRUCTURE:BODY	To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and in…

How to read this page

Complaint counts are not failure rates. A model that sells more cars draws more complaints, and owners file more often after news coverage or a recall. That is why this page compares a model year only with other years of the same generation, never with other models.

Each complaint is counted once, even when it names several components; a complaint that names several systems appears under each of them. Owner reports are quoted as filed and have not been verified by NHTSA or by us.

Every model year of this Highlander, including the ones without a page of their own, is listed on the Toyota Highlander model page.

Sources

NHTSA Office of Defects Investigation: complaints, recalls and investigations (bulk files, data as of 2026-10-28).
NHTSA New Car Assessment Program: crash test ratings.
U.S. EPA / DOE fueleconomy.gov: engines, transmissions and fuel economy.

MotorAlmanac is independent and not affiliated with NHTSA, EPA or any manufacturer. This page summarises public records; it is not a mechanical inspection. Before buying a used car, check its VIN for open recalls and have it inspected.